iKanbi
Michael Cops has a strong background in customer service management, project management, and team coaching. With experience in various companies such as iKanbi Belgium SA, Telenet, and Numericable BELUX, Michael has demonstrated expertise in increasing internal processes, implementing reporting tools, and managing teams effectively. Michael excels in customer service project management and is skilled in motivating, coaching, and evaluating team members. Michael has a proven track record of achieving sales results and steering outsourcing partners towards organizational goals.
iKanbi
iKanbi is a Contact Center specialized in advising, developing and managing the remote customer services of any brand. Creative operational, technological and digital solutions are developed to offer you a customised and people-oriented customer service. We offer a wide range of solutions, from total or partial outsourcing of customer relations to the implementation of digital technologies or processes, whatever the brand or the industry for which our customers request our support.