Ana Sofia Melro is a professional with extensive experience in Customer Service Support, Large Account Management, and Project Analysis, particularly in the telecommunications sector. Ana Sofia worked at Vodafone from 1998 to 2011, where Ana Sofia managed Corporate Key Accounts, conducted customer training, and performed functional analysis of business processes. From 2014 to 2023, they served as a Contact Center Specialist at IKEA Group. Currently, Ana holds the position of Knowledge Specialist at IKEA. Ana is strongly motivated to work with and for people, focusing on achieving results and enhancing processes and performance.
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