John Rivett is a CX professional with over 20 years of cross-functional experience in project management, analytics, team leadership, and customer service. They have held various roles, including CX Team Lead at Catawiki and currently serve as the Product Quality & Recovery Manager at IKEA. John’s expertise lies in building and maintaining business and customer relationships while effectively communicating between technical and business teams. They earned a Bachelor of Business with a focus on Sports Studies from Victoria University and have a strong background in customer service, having previously worked at companies like AMP and AGL Australia.
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