Luana Ramos

Luana Ramos possesses a robust background in customer relations, account management, and marketing, with extensive experience across various industries. At IKEA, Luana currently serves as Customer Relations Team Leader, focusing on team motivation, customer service excellence, and issue resolution. Previous roles include Co-Founder and Customer Service and Marketing Manager at Good Place Clinic & Spa, where Luana oversaw customer service operations and team leadership. In earlier positions, Luana developed strategic advertising campaigns at PP7 Comunicação and managed key client relationships at Gotcha Comunicação and Copyright Comunicação, demonstrating strong business acumen and communication skills. Luana holds a Bachelor's Degree in Social Communication in Advertising from Universidade Estácio de Sá and is currently enhancing expertise in Customer Experience & Behaviour through UCD Professional Academy.