Pontus Nylén

Pontus Nylén is currently the Country Customer Journey Leader at IKEA Japan, where they leverage over 14 years of experience with the company to enhance customer-centric initiatives across the organization. In previous roles, Pontus served as Experience Design Manager, focusing on improving remote customer journeys and data-driven insights. Their diverse career also includes managerial positions in customer service and sales, as well as a freelance translator for BANDAI NAMCO Entertainment. Pontus holds a Master of Arts in Area Studies with a specialization in Japan from the University of Gothenburg and is fluent in Japanese, Swedish, and English.