Roxanne Bigot is a Customer Journey Leader with extensive experience in customer relations management at IKEA, where they have held various roles since 2005. They began their career as a Customer Advisor and progressed to positions including Service Manager and Customer Relations Manager, overseeing teams and managing customer service operations. Roxanne is currently pursuing a BTS degree in Assistant de Direction and holds qualifications from the Chambre de Commerce et d'Industrie de l'Essonne.
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