Rufo Hermoso has a diverse background in customer service and collections, beginning as a Customer Service | Collections Representative at Bill Gosling Outsourcing from July 2018 to January 2020, where significant improvements in collection rates and customer satisfaction scores were achieved. From January 2020 to April 2025, Rufo served as a Loan Processor | Debt Collector at My Offshore Team, ensuring the completeness of loan applications. Since May 2025, Rufo has been working as a Customer Contact Center Agent at IKEA, focusing on processing orders and deliveries. Rufo holds a Bachelor of Arts in Communication from Divine Word College of San Jose, earned between 2005 and 2009.
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