IKEA (Ingka Group)

Fran Planells is a Services Business Leader at IKEA Spain, where they currently focus on enhancing customer experience and operational effectiveness. They previously held various roles at IKEA, including eCommerce Customer Experience Specialist and Country Customer Operations Manager. Before their tenure at IKEA, Fran worked as an Arquitecto Técnico at Ayuntamiento de Picanya and Funkciona Architekci, contributing to various architectural projects and urban planning initiatives. Fran holds multiple degrees from Universidad Politécnica de Valencia, including a Master’s in Project Management and a Master’s in Architectural Heritage Conservation, as well as a Master's in Data Science from KSchool.

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