Barb Nott is currently an Enterprise Application Administrator at Illinois Mutual, where they leverage over 15 years of experience in customer service and technical support, particularly within the insurance industry. Previously, Barb held positions including Information Technology Help Desk Supervisor at Carle Health and Advisory Customer Support Representative at IBM. With expertise in troubleshooting, report writing, and workflow automation, Barb has demonstrated a strong ability to enhance user productivity through effective training and application support. They are pursuing a Bachelor of Science at the University of Illinois at Urbana-Champaign.