Heather Morgan

Heather Morgan is an experienced Software Support Specialist and Librarian at ImageFIRST, a position held since April 2017. Prior to this role, Heather served as a Service Desk Agent at First Niagara Bank from December 2011 to October 2016, providing software and hardware support to employees of the financial group. Heather also worked as a Customer Service Representative at Gateway Ticketing Systems from February 2008 to September 2010. Educational qualifications include a Master of Science in Library and Information Science from Drexel University (2009 - 2012) and a Bachelor of Science in Information Technology from Peirce College (2002 - 2007).