Jonida S.

Jonida S. is an experienced professional in client experience and member services, currently serving as a Relationship Manager at Imagine360 since September 2022. In this role, Jonida focuses on improving health insurance navigation for members and employers, emphasizing cost savings and well-being. Previously, as a Case Manager at Imagine360, Jonida managed over 650 self-funded employee group insurance accounts, ensuring member satisfaction through effective billing and account maintenance. Jonida's background includes providing personalized healthcare support at Accolade, Inc., coordinating patient appointments at Weill Cornell Medicine, and handling insurance billing at D & D Periodontal Associates. Jonida's educational credentials include a Master's degree in Public Administration and a Graduate Certificate in Public Sector Human Resources Management from Penn State University, complemented by a Bachelor's degree in Communication and Journalism.