CP

Cassandra Palmer

Senior Manager, Customer Experience Operations

Cassandra Palmer is a compassionate technical leader with a passion for solving complex problems. They have a proven track record in operations, having served in various roles at notable companies such as BrightRoll, Yahoo! Inc., and Greenlight, where they optimized operational models and enhanced support capacity. Currently, Cassandra is a Senior Manager in Customer Experience Operations at iManage, while pursuing a Bachelor of Arts in Holistic Psychology at Lesley University. Their extensive experience includes managing high-performing teams, driving project execution, and improving cross-functional processes to maximize customer satisfaction and operational efficiency.

Location

Boston, United States

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