Luis Gui is a seasoned Technical Support Manager with substantial experience in customer support and technical operations. Currently employed at iManage since September 2023, Luis previously held the position of Customer Support Lead at Biza.io, where responsibilities included establishing support processes and enhancing team troubleshooting capabilities. From May 2019 to May 2023, Luis served as Technical Support Manager at Datadog, managing and mentoring a team of engineers while collaborating with upper management on performance evaluations. Earlier roles included Solutions Engineer and Database Administrator at DXC Technology, where expertise was demonstrated in Oracle technologies and database management. Luis began a career as a Junior Oracle DBA at IBM, following initial training at JAC Systems. Education credentials include a degree in Computer Engineering from Pontifícia Universidade Católica de Campinas and certification as an Oracle Certified Professional - OCP DBA 11g from SENAC Campinas.
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