Mark Hardy

Mark Hardy has a strong background in IT support and engineering. Mark started their career as an IT Support Analyst at Herbert Smith Freehills, where they provided 1st and 2nd line support for a multinational law firm. Mark was responsible for managing and maintaining IT equipment, supporting over 250 users, and handling a wide range of technologies.

In 2016, Mark joined Euronext as a Service Operations Analyst, where they troubleshooted and investigated issues with different platforms using Windows and Linux servers. Mark prioritized and resolved faults or queries for both internal and external clients. Mark also deployed patches and software upgrades using Red Hat Satellite servers.

Currently, Mark is working at iManage as a Cloud Support Manager. Mark previously served as a Senior Support Engineer before being promoted to their current role. In their current position, they manage and supports cloud services and ensures smooth functioning of cloud-based systems.

Mark has a strong and diverse skill set in IT support and engineering, with expertise in troubleshooting, server maintenance, and system upgrades.

Mark Hardy attended St. Malachy's High School in Castlewellan from 2003 to 2010. Mark then went on to Queen's University Belfast, where they obtained a Bachelor of Science degree in Computing and Information Technology from 2010 to 2014. In addition to their formal education, Mark also holds certifications in ITIL Foundation, which they obtained from ITIL Certified in April 2015, and Advanced ECDL, obtained from the ECDL Foundation in February 2013.