Melissa Hagood has a diverse work experience spanning multiple industries. Their most recent role is as an IT Business Analyst at iManage, where they started in July 2022. Previously, they held the position of Business Analyst at preREO from February 2022 to July 2022.
In 2021, Melissa worked at Interfirst Mortgage Company as a Business Analyst - Marketing from July to December, and as a Customer Experience Manager from November 2020 to July 2021.
Before that, they held the position of Customer Experience Manager / Business Analyst at ClearThrough Solutions from May 2019 to November 2020.
Melissa also has experience as a Mentor - Volunteer at Big Brothers Big Sisters of Central New Mexico from September 2018 to April 2019.
Their earlier roles include working as a Special Assets Analyst / Underwriter and a Senior Credit Analyst / Underwriter at Southwest Capital Bank from September 2017 to April 2019 and from May 2016 to September 2017, respectively. Additionally, they worked as a Mathematics Tutor at WyzAnt Tutoring from February 2011 to April 2019, and in various credit and loan roles at FIRST Insurance Funding Corp from May 2010 to April 2016.
Lastly, Melissa started their career as a Student Manager/ Mathematics Tutor at Carroll University Math Commons from September 2007 to May 2010, and as a Conservation Assistant at Illinois Beach State Park from June 2004 to August 2007.
Melissa Hagood holds a Master's of Science degree in Information Technology with a specialization in Business Intelligence and Analytics, which they obtained from Purdue Global from 2019 to 2021. Prior to this, they completed their Bachelor of Science degree in Mathematics with a minor in Psychology at Carroll University from 2006 to 2010. Melissa also possesses additional certifications, including Service Hub Software from HubSpot which they obtained in January 2021, and HubSpot Marketing Software which they obtained in December 2020.
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iManage
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iManage is the company dedicated to Making Knowledge Work. Its intelligent, cloud-enabled, secure knowledge work platform enables organizations to uncover and activate the knowledge that exists inside their business content and communications. Advanced Artificial Intelligence and powerful document and email management create connections across data, systems, and people while leveraging the context of organizational content to fuel deep insights, informed business decisions, and collaboration. Underpinned by best of breed security, sophisticated workflows and governance approaches, iManage has earned its place as the industry standard through continually innovating to solve the most complex professional challenges and enabling better business outcomes for over one million professionals across 65+ countries.