Neil Winchester

Neil Winchester has a diverse work experience spanning various roles and industries. Neil started their career as a Technical Support Analyst at Sagem Matsu/Ingenico, where they later became the HSBC Technical Helpdesk Team Leader. In this role, they were responsible for overseeing the daily operations of the helpdesk, supervising a team, and providing technical support to customers. Neil also played a key role in a project involving the upgrade of payment terminals.

Afterward, Neil worked as an EPOS Consultant at 123Send Limited and as an EPOS & Helpdesk Consultant at Service Logistics on a temporary basis.

Neil then joined Exchange Telecom Ltd as a Technical Support Analyst, where they provided technical and analytical support to online gaming companies. Neil was responsible for monitoring systems, resolving faults, creating new machines in the cloud, and performing daily testing.

Following that, Neil worked at essDOCS as an Application Support Analyst and later as a Support Team Leader. In these roles, they provided application support to global customers in the Energy, Mining, and Agricultural sectors. Neil also had additional responsibilities, including managing a support team, mentoring team members, and liaising with external support contractors.

Neil then worked at Lloyd's Register, where they implemented Zendesk. Their responsibilities included managing the implementation process and ensuring adherence to service level agreements.

Most recently, Neil joined Capsticks Solicitors LLP as a Solutions Specialist. In this role, they were responsible for supporting and developing key business applications, such as SharePoint and Intapp flow, for internal and client-facing divisions. Neil also worked on various projects, including data migrations, application rollouts, and system configurations.

Currently, Neil is working at iManage as a Business Solutions Analyst, starting in 2022. Further details regarding their role are not provided.

Neil Winchester attended Tanbridge House School in Horsham from 1991 to 1996, where they obtained their GCSEs in English Language, English Literature, Maths, Geography, Science, Travel & Tourism, and Media Studies. After that, from 1996 to 1997, they attended Collyers 6th Form College and received a GNVQ in Leisure & Tourism. In August 2023, they also obtained a certification in "How to Present and Stay on Point" from LinkedIn.