Rachel Schwartzbaum is a passionate Legal Technology Specialist with over five years of experience in Customer Success, UX Strategy, and Education. Currently serving as a GTM Knowledge Management Senior Specialist at iManage, they design and maintain internal documentation repositories, facilitate educational workshops, and collaborate with cross-functional teams to enhance processes and support data-driven transformation. Rachel's diverse background includes roles as a paralegal, customer success specialist, and freelance educator, informing their holistic and people-centric approach to Customer Experience Enablement. They hold a Bachelor's degree in English and Studio Arts from Connecticut College. In their free time, Rachel enjoys stage managing comedy shows, hosting tea parties, and volunteering at the local library.
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