Drew Richards

Drew Richards is an experienced professional in problem management and solutions engineering, currently serving as the Problem Management Manager at Impact Networking, LLC since April 2022. In this role, Drew leads a dedicated team focused on resolving and preventing client issues. Previous positions include Lead Solutions Engineer, where Drew managed a team handling escalations, automating repetitive tasks, and improving documentation for end-user support, as well as various engineering and service desk roles. Prior to joining Impact Networking, Drew held managerial positions at Kay Jewelers and Jos. A. Bank Clothiers, overseeing high-volume retail operations. Earlier work experience includes roles as a Sales Associate and Mechanic. Drew's educational background includes studies at Walden University, the University of Illinois Chicago, and the Universal Technical Institute.