James Brown is an experienced Service Desk Supervisor at Impact Networking, LLC, overseeing day-to-day activities for over 100 employees across two sites since October 2018. With a strong focus on employee development through training and mentorship, James manages a team of 16 while leading staffing strategies and policy development to enhance customer support. Previously, James held roles such as Sr Help Desk Analyst, Technology Support Technician, and Advanced Repair Agent, showcasing a comprehensive background in technical support and project leadership across various organizations. James holds a Bachelor of Science degree in Business Management and HR from the University of Wisconsin-Parkside.
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