Hanna Johnson

Hanna Johnson currently serves as Escalations Manager at Impartner Software since January 2022, where responsibilities include troubleshooting complex client support tickets, verifying software bugs, and managing communications regarding escalated issues. Prior to this role, Hanna was a Federal Account Manager at CounterTrade Products, Inc. from March 2019 to January 2022. Before that, Hanna worked at Colorado Mesa University from January 2013 to March 2019, initially as Coordinator of University Center Operations, overseeing student staff, vendor relationships, invoicing, report generation, and process improvement, and held positions as an intern and student processor during earlier tenure at the institution. Hanna holds a Master's degree in Cyber Security Leadership and Operations from the University of San Diego and a bachelor's degree from Colorado Mesa University.