Donovan Littell is an experienced IT professional with a strong background in support roles. Currently serving as an IT Support Analyst at Impinj since June 2021, Donovan is responsible for monitoring ticket queues, troubleshooting incidents, managing communications, and ensuring ticket resolution within SLA parameters. Previous experience includes roles as a Customer Support Representative at Office Brigade, a Customer Success Engineer at Envision Telophony, and a Helpdesk Administrator at BCC Software, where similar responsibilities were undertaken with a focus on hardware, software, and network issues. Donovan's career also includes positions at the Bill & Melinda Gates Foundation and various other tech support roles, complemented by an educational background in Information Systems Network Design & Administration from Seattle Central College.
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