Alejandra Guillen

Alejandra Guillen has a diverse work experience spanning various industries. Alejandra started their career at Walmart in 2001 as a Spanish Language Customer Service Manager, where they managed and supervised the customer service department and volunteered as a translator for English-speaking customers. Alejandra then worked at Hunter Douglas, Inc. from 2003 to 2006 as an operator in the quality assurance department. After that, they joined Carbones del Guasare, S.A. as an engineer specializing in environmental and safety from 2006 to 2016.

In 2017, Alejandra joined AVIS, a car rental company, as an English-Spanish Language Customer Service representative in their call center. Alejandra excelled in generating sales and achieving monthly targets, providing customer advice, handling complaints, and utilizing CRM systems.

From 2019 to 2019, they worked as an Account Executive at SFAM Assurances, a leading provider of affinity insurance for connected and multimedia products. In this role, they focused on building customer trust and loyalty, implementing B2B sales strategies, and using CRM tools for personalized insurance coverage.

From 2020 to 2021, Alejandra worked as a Real Estate Advisor at RE/MAX, where they provided assistance in real estate transactions. In 2021, they joined Ugel Invest as an Account Manager Major Account, responsible for providing investment tools and strategies to operators, managing team, meeting objectives, and ensuring customer satisfaction.

Currently, Alejandra works at Impress, a digitalized invisible orthodontic Start-Up, as a Patient Care Specialist. Alejandra'sresponsibilities include managing appointments, both remote and in-person, resolving service issues, and providing follow-up support.

Throughout their career, Alejandra has demonstrated strong customer service skills, sales expertise, team management abilities, and proficiency in using CRM systems.

Alejandra Guillen's education history begins with their attendance at the Universidad Rafael Belloso Chacín, where they obtained a degree in Industrial Engineering. Alejandra attended this university until the year 2001. In 1993, Alejandra participated in the AFS Intercultural Programs USA as an exchange student, although the field of study during this program is unknown. More recently, in 2020, Alejandra attended ICEI where they pursued a course in warehousing assistance.

Additionally, Alejandra has obtained several certifications throughout their career. In 2001, they obtained a certification in customer service sales specialist from Discover Financial Services. In 2009, they completed a Master's degree in Managerial Sciences from Universidad del Zulia. In 2011, Alejandra specialized in Psiconeuroimmunology from the Faculty of Economic Sciences and Statistics at Universidad del Zulia. There is also a mention of a certification in Sistema de Gestión de Seguridad Operacional, although the institution and year of completion are not specified.