Olivia Traylor

Olivia Traylor is a Senior Customer Success Manager at Imprivata since February 2020, where responsibilities include facilitating customer communication, leading introductory calls, managing customer lifecycle interactions, and enhancing customer retention through engagement and problem-solving strategies. Prior to this role, Olivia worked as a Carrier Sales Representative at Zengistics, focusing on negotiating rates and developing carrier relationships, and served as an Operations Intern at BLNDED Media and Support Expert at Enjoy Technology, Inc. Handling customer support and training new employees were key aspects of these positions. Olivia also held the position of Senior Registration Specialist at Carvana, where registration processes and employee training were primary duties, and began her professional journey as a Shift Supervisor at Starbucks, overseeing daily operations and maintaining inventory accuracy. Olivia holds a Bachelor of Applied Science in Public Administration from the University of Arizona.