Ryan Johnston is an experienced Customer Support Manager at Imprivata since January 2023, where responsibilities include delivering team KPIs, ensuring customer satisfaction, and driving product and process improvements through cross-functional engagement. Prior to this role, Ryan served as the Technical Operations Team Lead and Technical Operations Analyst III at SecureLink, after its acquisition by Imprivata. In earlier positions, Ryan was the Technical Support Manager at Redline Automotive Merchandising, emphasizing equity within team dynamics and acting as a liaison to address technical issues. Ryan holds educational credentials from Delaware County Community College and Avon Grove High School.
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