Jeffery K. Dunn is a Principal at Improving, where they provide expertise in consulting. They previously held various roles at American Airlines from 2012 to 2023, including Scrum Master and Team Lead, where they led significant improvements to the frequent flyer program and enhanced system security. Prior to that, Jeffery contributed as a Team Lead and Analyst at OZ Systems from 2009 to 2012, and as a Software Engineer and Specialist at E-Systems and Raytheon from 1983 to 1998. Jeffery's educational background includes a BS in Computer Science, Math, and Business from Texas A&M University-Commerce, which they earned from 1979 to 1983. Additionally, Jeffery has been an active volunteer and theater design/construction lead at Grapevine Faith Christian School since 2009.
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