Joyce Gonçalves is a seasoned professional in customer support and technology with over 8 years of experience in improving processes, enhancing customer experiences, and developing high-performing teams. Currently, they serve as a Product Owner at impulseup, after previously holding roles such as IT Services Coordinator and Support Coordinator, where they focused on the strategic management of support operations and team development. Joyce's background includes notable positions in customer support, quality control, and scientific research, reflecting a strong commitment to delivering excellence and fostering innovation in each role. They are pursuing a Bachelor's degree in Computer Science at Universidade Federal de Viçosa and a Technical degree in Informatics from Escola SENAI de Informática.
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