Marlos Andrews has extensive experience in customer success roles, currently serving as a Customer Success Coordinator at Impulseup since July 2022. Previously, Marlos held various positions at Olist from November 2017 to April 2022, including Customer Success Enabler, Team Leader, and Analyst. Responsibilities included onboarding and training customer success teams, developing performance metrics and reports, leading teams, managing client relationships, and driving upsell initiatives. Earlier experience includes a role as Control Desk Analyst at DBM Call Center, where Marlos focused on report analysis and operational indicators, and as an Administrative Assistant in Human Resources at TLD Teledata. Marlos holds an MBA in People Management, Leadership, and Coaching from Descomplica and a technology degree in Human Resources from Centro Universitário Santa Cruz de Curitiba.
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