Natalia Baldivia is a dedicated Customer Success Manager at ImpulseUP since September 2023, responsible for managing strategic client portfolios and driving contract renewals. Prior to this, Natalia held the role of Customer Experience and Customer Success Manager at BALDIVIA - Sapatos e Bolsas, where focus was on managing e-commerce operations for vegan shoes and executing growth strategies. Experience as a Hair Stylist at Blow Salons in Dublin demonstrated strong customer service and relationship-building skills, while ownership of Nati's Beauty Salon highlighted management and marketing expertise. Additionally, administrative experience at Stema Industria e Comercio Ltda provided valuable support to management. Natalia is currently pursuing a degree in Psychology at Universidade do Oeste Paulista, alongside a postgraduate degree in Strategic Human Resources Management and a Bachelor's in E-commerce.
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