Troy Bourne has a diverse background in customer service and technical support, with experience spanning from March 2016 to December 2024. Beginning as a Customer Service Representative at Can Solutions Ltd, Troy transitioned to various roles at IMS, including Customer Service Specialist, Technical Support Agent, Jr. System Administrator, and ultimately Enterprise IT Engineer and Associate Platform Engineer. Educationally, Troy attended Ruskin High School from 2009 to 2014 and later received a BTEC Level 3 Extended Diploma in Sports (Performance and Excellence) as part of the Crewe Alexandra Academy Football Scholarship from 2014 to 2016.
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