Aman Singhal is an accomplished IT Service Management Leader with over 9 years of experience in major incident resolution and service delivery excellence across various sectors, including BFSI, telecom, and public service. Currently a Major Incident Manager at Incedo Inc., Aman leads SIAM-based multi-vendor operations and drives SLA compliance above 95%. Previously, Aman held key positions at Williams Communications and Capgemini, specializing in ITSM and change management. Aman holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Poornima University and a postgraduate degree in Project Management from Centennial College.
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