Keith B.

Keith B. is currently the Principal ServiceNow Lead at ITG - Incentive Technology Group, where they work with various federal agencies to gather requirements for complex ServiceNow integrations and serve as a team lead and mentor. Previously, Keith held roles such as ITSM Systems Analyst and DevOps Engineer at Fannie Mae, where they led projects, improved processes, and managed system deployment. In an earlier career phase, Keith enriched their experience as a Senior Systems Developer and Applications Programming Manager at Transaction Network Services, where they supported a range of MIS systems and managed development teams. Keith also operates as an Owner/Consultant at AXIS 360 LC, providing expertise in Remedy administration and systems architecture. Keith’s education includes a course from 3Back in 2013.