Tess Starr

Technical Support Manager at Incentivio

Tess Starr has been working in the tech industry since 2016. Tess started as a Recreation Department - Marketing at Trinity College-Hartford, and then worked as a Computer Science Teaching Assistant and a Quest Logistics Coordinator and Logistical/Climbing Specialist for the Quest Program. In 2017, they worked as an Education Services Intern and in 2018 as a Technical Engineering Intern at Black Duck Software. Since 2019, Tess has been working at BNY Mellon as a Lead Analyst, Client Services | Data and Analytics Solutions and Lead Analyst, Knowledge Team - Enterprise. Most recently, they began working at Incentivio as a Team Lead - Technical Support and Technical Product Support Specialist, where they monitor channels that report on errors clients are experiencing, investigates and solves potential configuration issues, participates in high-level meetings to identify opportunities to improve the platform, and proactively reaches out to clients about potential or existing issues.

Tess Starr attended Trinity College-Hartford from 2015 to 2019, where they earned a Bachelor of Science in Computer Science. In 2018, they also attended The University of Queensland.

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Previous companies

BNY Mellon logo

Org chart

Timeline

  • Technical Support Manager

    September 1, 2023 - present

  • Team Lead - Technical Support

    November, 2021

  • Technical Product Support Specialist

    October, 2020