Incident IQ is a workflow management platform built for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in districts across 49 states rely on the Incident IQ platform to optimally manage and deliver mission-critical services.

Education

Enterprise Software

IT Management

Property Maintenance

Software

Incident IQ

Incident IQ's headquarters in Atlanta, GA, United States

This department focuses on designing, developing, and maintaining software applications and systems.

Software Engineering

The Product Management and Development team at Incident IQ is responsible for enhancing the platform's features and capabilities to meet the unique needs of K-12 schools. This cross-functional team collaborates on product strategy, design, and execution, ensuring that the workflow management solutions effectively support asset management and help ticketing. By leveraging agile methodologies and continuous feedback, they drive innovation and ensure high-quality deliverables that foster efficient operations in educational environments.

Product Management and Development

This department is responsible for overseeing client relationships, ensuring customer satisfaction, and driving sales growth through effective account management strategies.

Account Management

The Customer Success and Support team at Incident IQ is dedicated to ensuring that K-12 schools effectively utilize the platform’s features and services. This team provides proactive support, training, and onboarding to enhance user engagement and satisfaction, while also addressing customer inquiries and technical issues to foster long-term partnerships and ensure smooth operations within districts.

Customer Success and Support

This department focuses on ensuring customer satisfaction and engagement by managing relationships and support throughout the customer lifecycle.

Customer Success

This department focuses on optimizing sales processes, supporting sales teams, and enhancing customer engagement.

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Product Management and Development

Account Management

Customer Success and Support

Customer Success

Sales Operations