Juan Ramirez is a seasoned professional with extensive experience in management consulting and enterprise customer success across various industries, including retail, entertainment, and financial services. Currently serving as a Senior Consulting Enterprise Customer Success Manager at Incode Technologies, Juan has achieved a perfect Net Promoter Score from clients. Prior roles include Program Manager for Cloud Strategy & Operations at Google, where Juan led the implementation of a new Global Support Operations intake process, and Global Consulting Manager at Novartis, providing strategic consulting to maximize economic value. With a strong background in consulting for Fortune 500 companies at Accenture, Juan has delivered significant improvements in operational efficiencies and business processes. Educational qualifications include an MBA from Indiana University and a Bachelor of Science in Industrial and Systems Engineering from Tecnológico de Monterrey.
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