William Caples is a seasoned Technical Account Manager with a robust background in client solutions and technical support. Currently serving at Incode since August 2025, William previously worked at AuthenticID, where responsibilities included conducting data analysis to drive strategic decisions and developing tailored client solutions. Prior roles encompassed positions as a Senior Support Engineer and Customer Solutions Designer, focusing on optimizing user experience and performance analytics. William's career began in the hospitality sector, with significant roles held at Fire & Vine™ Hospitality and The Cheesecake Factory. Education includes completion of high school at O'Dea High School.
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