Michael Roque is an experienced technical support professional with a strong background in IT support and service delivery. Currently serving as a Technical Support specialist at Incora since June 2017, Michael utilizes remote applications to assist users and addresses technical issues through a ticketing tool. Prior experience includes roles as a Service Desk Analyst at Insight Global, IT Analyst at apetito Canada, and Account Delivery Executive at EDS Philippines, where management of technical teams and service delivery tasks was emphasized. Michael has also served as a Senior Systems Administrator and Helpdesk Support Engineer, gaining extensive experience in resolving desktop and network-related issues. Michael holds a Bachelor of Science degree in Electronics and Communications Engineering from Don Bosco Technical College, Mandaluyong.
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