Puja K.

Puja K. is a seasoned professional with expertise in technical delivery and customer experience, currently serving as a Senior Technical Delivery Engineer at Increff since September 2022. Prior experience at Furlenco included roles as Deputy Manager for CX Training & Quality, Associate in Learning and Development, Customer Retention Specialist, and Customer Relationship Executive, where Puja managed training sessions, conducted quality audits, developed retention strategies, and collaborated on bespoke solutions to enhance lead conversion. Previous positions at Dreamzinfra, Sandor Med, and Nielsen provided foundational experience in customer relationship management and market research. Puja holds an MBA in Marketing & Operations from ICFAI Business School and has a strong educational background from Bishop Cotton Girls' School and Delhi University.