Heather O.

Heather O. is a Senior Manager in Voice of the Customer within Strategic Operations at Indeed.com, currently driving employee development initiatives. With past experience as a Global Talent Partner, Heather consulted with senior leaders to optimize business performance through targeted learning solutions. Holding a Master’s degree in Psychology and being a Prosci Certified Change Management Practitioner, Heather's contributions focus on emotional intelligence in leadership, diversity, and inclusion. Heather also designed impactful training programs like Customer Centricity and Leadership Courage to enhance team effectiveness across the organization.