Serina Ghio

Serina Ghio is a seasoned professional with extensive experience in business analysis and project management, currently serving as a Senior Business Analyst in the Office of Strategic Operations at Indeed.com since May 2016. In this role, Serina defines and manages change management programs to enhance support for client-facing teams and tailors success metrics to evaluate implementation effectiveness. Previous roles at Indeed.com include Implementation Project Manager, Quality Support Operations Project Manager, and various quality support positions, where Serina excelled in quality metrics reporting, process improvement, and team training. Prior experience includes an internship with The Children's Law Center of Connecticut, where Serina provided administrative and case management support. Serina holds a Bachelor of Arts in Social Work and Family Law from the University of Connecticut and has pursued additional studies at Cornell University.