index AI is a B2B SaaS platform that makes enterprise AI trustworthy by governing the knowledge it runs on. We continuously scan, score, and clean your knowledge bases so GenAI, RAG, chatbots, and digital assistants finally deliver accurate, explainable answers at scale.

Today, large language models don’t fix messy content – they amplify it. Contradictions, duplicates, outdated articles, broken links, and missing owners drive up recontacts, handle time, and risk. index AI detects and prioritises these issues by traffic, impact, and regulatory exposure, then turns them into governed fixes with clear ownership and audit trails.

Built for knowledge-intensive, regulated organisations (telco, utilities, financial services, legal, aviation, government), index AI plugs into Confluence, SharePoint/OneDrive, ServiceNow, and Git wikis. We turn long, unstructured pages into clean, machine-readable knowledge that is ready for AI.

Our suite is one loop:

index SCAN – always-on knowledge health: contradictions, duplicates, ROT, broken links, gaps, and stale content, scored by business impact.

index SOLVE – issue remediation: merges, retires, redirects, metadata, and ownership updates with guardrails, approvals, lineage, and rollback.

index SHIFT – knowledge migration between platforms with redirects, permissions, and audit evidence.

The result: lower Average Handle Time (AHT), higher First Contact Resolution (FCR), better CSAT, more self-service deflection, and audit-ready proof of control over your AI knowledge layer.

Specialties: knowledge management, knowledge governance, AI governance, generative AI, retrieval-augmented generation (RAG), knowledge base cleanup, customer service operations, contact centre optimisation, Confluence, SharePoint, ServiceNow, Git wikis, regulated industries, audit trails, AI readiness.

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