Donald Grue

Donald Grue has a diverse and extensive work experience spanning multiple industries. Donald currently serves as a Senior Program Manager at Index Analytics LLC, where they lead project teams and oversees the delivery of customer-facing projects. Their responsibilities include managing IT projects that involve system administration and maintenance support within the AWS environment.

Prior to their current role, Donald held various positions at ManTech, including Chief Product Owner, Deputy Program Manager, and Tool Administration Manager. In these roles, they managed operations and provided testing services for ACA Marketplace application components and services. Donald also oversaw tool administration and maintenance.

Before joining ManTech, Donald worked at National Government Services, where they served as an O&M Manager/Release Manager and an EFT/Application Health Dashboard Manager. In these roles, they managed SCRUM teams and technicians responsible for maintaining and supporting CMS's systems and applications.

Donald also has experience working at Maricom Systems as an O&M Manager and Business Analyst Lead. In these roles, they managed file processing, integrated new data sources, and led teams working on reporting projects for CMS.

Earlier in their career, Donald worked as a Computer Systems Analyst at Lockheed Martin, where they specialized in IVR/Genesys and collaborated with CMS on reporting needs. Donald also has experience working at Accenture as a Systems Analyst, Technology Infrastructure Support, and Telecom Technologist, and at Bell Canada and Dataware Technologies in technology support roles.

Overall, Donald Grue has demonstrated expertise in program management, team leadership, system administration, maintenance support, testing services, tool administration, and business analysis throughout their extensive work history.

Donald Grue completed their education in two stages. From 1993 to 1996, they attended Loyalist College and obtained a degree in Electronic Engineering Technology specializing in Electronics. In 2005, they received a certificate in ITIL from Stay Technologies, completing the Foundation Certificate in IT Service Management. In addition to their educational qualifications, Donald Grue has obtained several certifications. Donald became a Certified SAFe Agilist in 2018, a Certified SAFe Program Consultant in February 2023, and a Certified SAFe 5 DevOps Practitioner in September 2022.