Laura Carty is an experienced Ecommerce Customer Service Manager at Inditex since October 2016, where responsibilities include managing the Customer Service Department to enhance the customer experience through various contact channels. Prior to Inditex, Laura Carty served as a Sales Supervisor for Volkswagen-Audi España S.A. at SELLBYTEL Group from July 2009 to September 2016, ensuring agents delivered accurate pre-sales information across multiple communication channels. Additional roles at SELLBYTEL included Team Leader for the INDITEX project and Team Leader for the Apple Store Project, where coaching and meeting productivity goals were essential. Earlier experience includes a role as a trilingual receptionist at Hotel NextTo. Laura Carty holds a degree in Translation and Interpretation from Universitat Pompeu Fabra and a Certificate in Advanced English from Instituto Cultural Peruano Norteamericano.
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