Matilde Pistelli is a strategy-driven professional with a strong international background and expertise in data-driven decision making. Currently serving as the Head of Customer Care for Zara.com Italy, Matilde leads strategic planning and cross-functional projects while managing a large team. Previously, Matilde worked as a Consultant for BDO Solutions, designing a Digital Literacy program and analyzing industry needs. Matilde also gained experience at ZARA ITALIA as a Digital Marketing Analyst Intern, where analyses influenced e-commerce strategies, and at buddybank, contributing to marketing campaigns. Matilde's education includes a Master's degree in Marketing Management from Università Bocconi and a Master's degree in International Business from Smith School of Business at Queen's University.
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