Rahul Kumar is an experienced Customer Experience and Operations professional with over 5 years of expertise in managing end-to-end customer journeys in the fintech and retail sectors. Currently serving as an Assistant Manager at INDmoney since December 2021, Rahul leads a team focused on delivering exceptional customer support while utilizing tools like Freshdesk, Mixpanel, and Redash to drive operational excellence. Prior to this role, Rahul worked as a Senior Associate of Business Operations at Paytm Payments Bank from September 2019 to December 2021 and as an Associate at iEnergizer from August 2017 to August 2019. Rahul holds a Bachelor of Business Administration (BBA) degree from Dr. B. R. Ambedkar University in Agra, completed between 2012 and 2015.
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