Sonthy Graziani has over 13 years of experience in English language education and customer service, notably contributing to organizations such as Wall Street English and English First (EF). As a Senior Service Consultant at EF, Sonthy earned 3rd place regionally for Best Service Consultant in 2017 and consistently exceeded performance targets, enhancing customer retention rates. Since 2019, Sonthy has served as the Head of Continuous Quality Improvement at PT. Indomobil Edukasi Utama, focusing on refining learning content and improving teaching quality through data-driven initiatives. In 2025, Sonthy took on the additional role of leading the Content Development Team, overseeing the design and development of effective online teaching materials.
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