Jake Burns is a multi-site retail manager with over a decade of experience in fast-paced retail environments. Currently, they manage multiple locations for Tommy Hilfiger and Calvin Klein, focusing on brand alignment and optimising the customer journey. In past roles at Kmart Australia Limited, Jake led teams and implemented visual merchandising strategies, significantly enhancing the customer experience. Beyond retail, they have authored a young adult novel, *Whisper of Shadows and Snakes*, showcasing their passion for storytelling.
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