Brooke Herda is a skilled professional in customer experience and project management with notable experience in dynamic environments. Currently serving as Member Experience Manager at Industrious, Brooke previously held positions at Common, including Senior Project Manager for Customer Experience, where responsibilities encompassed scaling onboarding processes, leading customer-facing initiatives, and managing direct reports. Brooke has consistently demonstrated a strong ability to enhance customer engagement through event programming and operational efficiency. Prior roles include Senior Operations Coordinator at CIEE, where Brooke coordinated logistics for over 2,500 students studying abroad, and Education Coordinator at The Echo Foundation, overseeing educational programming and fundraising initiatives. Brooke holds a Bachelor of Arts in Global Studies and German from the University of North Carolina at Chapel Hill and has participated in exchange programs in Germany and France.
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