Isabel Harvey is a seasoned professional in customer experience and success, currently serving as Member Experience Manager at Industrious since May 2024. Previously, Isabel held the position of Customer Success Manager at VTS from September 2021 to October 2023, where oversight of a book of business resulted in a 98% retention rate and significant growth in end-user adoption. As the Founder of Woofin from September 2020 to August 2023, Isabel achieved an impressive 800% increase in sales shortly after launch. Isabel's earlier experience at WeWork involved leadership roles focused on customer success and member experience, where exceptional performance contributed to the highest NPS score in the market. An educational background includes a Bachelor of Science in International Hospitality Management from Ecole hôtelière de Lausanne and a UX Design certificate from BrainStation, further enhancing expertise in customer engagement and satisfaction strategies.
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