Martin Penev is a ServiceNow Solution Architect with over 15 years of experience in IT and digital service delivery. Currently at Inetum since 2025, Martin specializes in designing and implementing innovative solutions that enhance service quality and streamline operations. Previously, they held various roles at BRIGHT, including Senior BMC Remedy Consultant and Deputy Service Delivery Manager. Martin earned a Master's degree in Computer Systems and Technologies from the Technical University of Sofia, further establishing their expertise in IT service management and automation.
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