Milena Docheva

Milena Docheva is a seasoned professional in IT service management and cloud solutions, currently serving as Lead Solutions Consultant at Do IT Wise, a ServiceNow Elite Partner, since January 2024. Prior experience includes their role as Senior Manager for ServiceNow, Compliance, and Service Delivery Management at KPMG IT Service OOD from February 2017 to December 2023, where Milena led global service teams, influenced executive stakeholders, and optimized service delivery processes. Milena also held positions as Operations Manager and Cloud Service Manager at KPMG International Cooperative, focusing on systems infrastructure, performance management, and cloud governance. Earlier career experiences include roles at Mobiltel as Operations Service Manager and Service Management Team Lead, as well as an Expert at DSK Bank. Milena holds a Master's degree in Communication Techniques and Technologies from the Technical University of Sofia.